Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.
Shipping and Return
What is your Refund Policy?
We offer returns within 7 days depending on the item’s condition and category. See Our Returns Policy
Can I track my order?
Yes! Once your order ships, you’ll receive tracking information via email. Track Your Order Here
Do you ship internationally?
Currently, we do not ship internationally, We're based in Canada and hope to expand soon
For Customers
How do you ensure the quality of second-hand items?
Every piece is inspected, cleaned (where needed), and photographed to give you an accurate look at its condition before purchase.
What condition are the clothes in?
Each listing includes a detailed description and condition rating ranging from like new to gently worn vintage.
Do you have physical store locations or pop-ups?
We’re online-first but may host seasonal pop-up events. Follow us on socials or subscribe to get the latest updates!
Is there a loyalty or rewards program?
We’re currently working on a loyalty program to reward our repeat shoppers stay tuned!
For Sellers
What can I send to 4Cycle for Resell?
Add details
How does the consignment process work?
We make it easy—send us your clothes, and we handle photography, pricing, and listing. Once your item is sold, you earn a percentage of the sale price.
What types of clothing do you accept?
We accept gently used and high-quality second-hand clothes items. We focus on unique pieces, timeless styles, and well-maintained clothing for men and women.
What happens if my items don’t sell?
After a set period, unsold items are either donated to one of our partner organizations (depending on your preference) or in the long term goal we hope to recycled into thread to be reused.
Can I get my clothes back if they don’t sell?
Yes, you can request a return of your unsold items, though a small return shipping fee may apply.
Do I get notified when my item is listed?
Absolutely! You’ll receive an email or text notification once your item is live on the store.
How much will I earn from each sale?
Payouts goes up to 45% of the sale vary depending on the final sale price and item category. We’ll always be transparent about the percentage you’ll receive see our Resellers Guide
How do I send my items in?
You can request a prepaid shipping label from us, we also do home pick ups on Thursdays each week across the GTA.
Are there any upfront fees for listing items?
No upfront fees! We only take a commission once your item sells.